Terms & Conditions - Bookings made prior to 15 May 2023
In-store Consultation Fee
Bicton Travel charge an initial consultation fee of $55 per adult for a new enquiry in-store.
The fee is non-refundable should you not proceed with a booking.
The required deposits payable can vary for each cruise line, tour operator and airline, please ensure the correct deposit as confirmed by your consultant is paid when booking to guarantee your reservation. Online bookings will calculate the deposit requirements and display them in your basket.
All deposits paid are non-refundable. Bicton Travel is not a tour operator, coach operator, cruise operator, transport operator or accommodation provider – meaning we do not deliver the service. We act as a booking agent only, working with hundreds of suppliers across our destinations to assemble multiple moving parts and deliver the itineraries we provide. When a deposit is received on a booking, our specialist consultants work with our suppliers to confirm all arrangements on behalf of our customers. The non-refundable deposit exists to ensure we are paid for our work should bookings be cancelled.
Full payment for all travel arrangements is due at least 8 weeks prior to your departure date from Australia, sometimes sooner depending on the cruise or package that you have booked. On occasions cruise lines and wholesalers will give notice that they intend to withdraw a particular special deal and it is quite normal that this notice is only a matter of days and could be months prior to your departure. When this happens we will endeavour to inform all clients immediately for final payments. If you are not able to pay the balance of your booking within a new declared due date you will be re-invoiced for the new price. The price of any travel related service is never guaranteed until the final balance has been paid and the documents have been issued. We cannot take responsibility for any price increase that may be notified, at any time, by the travel provider.
Other Payment Options
You can pay by direct deposit, however you must email or fax a copy of the payment receipt to your consultant. Failing to do this may result in your booking cancelling.
Our Bank Details are:
Name of Account: Bicton Travel Pty Ltd, Westpac, BSB: 036-048 Account Number: 158-127.
You can also pay by cheque (providing your booking is not departing within 21 days). Cheques are made payable to Bicton Travel and payment is received 3 days prior to due date. Postal Details: Bicton Travel, Bicton Central, 258 Canning Hwy, Bicton, WA 6158
Amendments And Cancellation Fees
We reserve the right to charge a minimum amendment fee of AUD $55 per person for each change to a confirmed booking. This is in addition to any fees charged by the supplier.
When a booking is cancelled we reserve the right to charge a minimum of AUD $250 per person administration fees. The cancellation fee can be as high as the entire purchase price (100%) of the booking. The cancellation fee charged by Bicton Travel can increase in relation to the manpower and time spent on actually processing the cancellation. The calculation of the particular cancellation fee charged may be provided upon request.
The cancellation fees charged by Bicton Travel are in addition to any fees charged by cruise lines, airlines, tour operators, hotels, wholesalers or any other supplier. The fees charged by these suppliers can be up to 100% of the cost of the particular product purchased. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures.
Some products available on our website are instant purchase/non-refundable, requiring full non-refundable payment at the time of booking.
In view of these cancellation fees it is highly recommended that all clients take out comprehensive travel insurance at the time of booking to cover any eventualities. Bicton Travel will not take any responsibility for anyone who does not take out comprehensive insurance.
Validity of Prices
Prices on the website are subject to availability and conditions. Although every care has been taken, the prices are not guaranteed and are subject to change without notice. Any featured prices for a cruise or for accommodation or any other package will normally be based on a minimum of two adults sharing, unless otherwise indicated.
Featured prices may be subject to port and airport taxes, plus government charges. Please ensure you are aware if such charges are included in your particular holiday. Please also check if gratuities are included in your particular cruise/tour price
Fly Cruise Prices
Please note that on certain featured dates, the flight availability may not synchronise with the departure of the cruise ship. This may result in pre or post cruise accommodation having to be purchased in addition to the featured fly/cruise price. Please contact our sales team for further information.
The majority of cruise lines include meals and some include gratuities and even alcoholic beverages. These inclusions vary for each cruise line so please ensure you are aware of what your cruise price includes when booking.
Documents will be sent to you approx 2-3 weeks prior to departure. When electronic documents are not available a full documentation pack will be available for collection or posted to your supplied address approx 2-3 weeks prior to departure. Documentation packs will be supplied for all our exclusive fly/cruise/stay packages.
Except to the extent that the law imposes a non-excludable liability:
a. All bookings for products on the Bictontravel.com.au website are accepted subject to the conditions of carriage and other conditions imposed by suppliers and subcontractors to Bictontravel.com.au. Travellers should be aware that there is no relationship or joint venture, agency, partnership or employment between Bicton Travel and any suppliers or subcontractors named on the site.
b. Bicton travel do not guarantee or warrant the standard, class or fitness for purpose of any product or service mentioned.
In compiling the website, we have used information supplied to it by the operators of the relevant services. We endeavoured to ensure that the information contained on the web site is correct but clients should not rely, and are not invited to rely on the accuracy or validity of any information on the web site as the basis for any action, refraining from acting or disbursement and Bicton Travel expressly disclaims any liability for any loss or damage incurred by clients arising out of any such acts or omission or disbursements. Bicton Travel disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any:
a. loss to
b. personal injury death or illness of
c. damage or theft of personal property of any sort of
d. expense of inconvenience caused through delay to
e. disappointed expectation of
f. accident befalling
The traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Bicton Travel, its servants or agents or of any sub-contractor or supplier of any product or service on the Website.
Choice of Law
You agree with Bicton Travel that in so far as any contractual relationship is created between you and Bicton Travel by you making a booking through Bicton Travel then that contract is subject to the laws of Western Australia.
You agree to submit to the jurisdiction of the courts of Western Australia for the determination of any dispute and the making of any claim against Bicton Travel and acknowledge and agree that a court having jurisdiction in respect of the dispute or claim is the appropriate court.
Departure Times and Flight Numbers
Most airlines state that there is no need to re-confirm your departure times and flight numbers. Bicton Travel will not take responsibility for any flight time or flight number alteration made by airlines. Bicton Travel strongly advise that all onward and return flights should be re-confirmed by phone with the relevant airline at least 72 hours prior to flight departure.
If you are a member of an airline’s frequent flyer scheme, please ensure that you inform Bicton Travel of your membership number prior to your departure. We also recommend that you also retain all copies of airline tickets and boarding passes as proof of travel. These may be required by the airline should you not automatically receive points. Please be aware some fares do not accrue points, please check with your consultant at the time of booking.
Passports & Visas
Please ensure that you have a current passport valid for at least six months from your date of return to Australia. Non-Australian passport holders will require a valid re-entry visa. Other visas may be required for the countries you plan to visit. It is your responsibility to ensure you obtain the correct visas.