These terms apply to all gift cards and electronic vouchers issued by or on behalf of Bicton Travel Pty Ltd (“Bicton Travel”) trading as “Bicton Travel” and “Claremont Cruise and Travel Centre” (each a “Gift Card”). By purchasing, redeeming or attempting to redeem a Gift Card, you agree to the following terms.

1. Gift Cards are redeemable at participating Bicton Travel retail stores located within Australia.
2. Unless otherwise stated on the Gift Card, Gift Cards are valid for use within 3 years from the date of issue.
3. Gift Cards are non-transferable and may only be used by the original recipient.
4. Gift Cards are issued with a unique ID number.
5. Gift Cards may only be applied up to the maximum value loaded onto the Gift Card which is unspent at the time of use. Where the cost of purchase exceeds the available balance of the Gift Card, the excess amount must be paid by another payment method.
6. Subject to your rights under the Australian Consumer Law. Gift Cards are non-refundable.
7. Gift Cards may be redeemed in whole or part during the validity period. Where used in part, no change will be given. Any unused balance may be used against future purchases, but will not be refunded or credited when the Gift Card expires.
8. Gift Cards cannot be reloaded.
9. Gift Cards may not be redeemed or exchanged for cash, gift cards, traveller’s cheques, cash passports or any other form of currency.
10. Gift Cards may not, without the prior written consent of Bicton Travel, be resold or offered for resale at a premium (including via online auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a Gift Card is sold or used in breach of this condition, Bicton Travel may in its absolute and sole discretion cancel or render invalid the Gift Card without a refund and the Gift Card holder may be refused redemption of the Gift Card. Bicton Travel will take all reasonable steps to notify you of Bicton Travel’s intention to cancel or render invalid a Gift Card within a reasonable time before cancelling or rendering invalid the Gift Card.
11. Bicton Travel may cancel or render invalid any Gift Card (including any available balance) which Bicton Travel determines in its absolute and sole discretion was purchased at any time and in any way (including via online auction or other unauthorised resale sites) by fraudulent means. Bicton Travel may cancel any bookings made using any fraudulent Gift Card which may include any non-refundable amounts. Bicton Travel will not be responsible for any costs incurred by you if you purchase or attempt to redeem any fraudulent Gift Card. You acknowledge and agree that you will not be entitled to redeem any available balance on any fraudulent Gift Card and that Bicton Travel will not be obliged to hold such balance on file for you or otherwise redeem or exchange that Gift Card.
12. You are responsible for the use and security of your Gift Card. Lost or stolen Gift Cards may not be replaced or refunded. You are liable for all transactions on your Gift Card except those caused by fraud or negligence by Bicton Travel or its employees.
13. Altered Gift Cards may not be accepted, replaced or refunded.
14. Gift Cards may not be used for payment of credit or retailer accounts.
15. Personal information collected in relation to your Gift Card will be handled in accordance with Bicton Travel’s Privacy Policy which is available at https://bictontravel.com.au/about/privacy-policy/ or in store.
16. Questions or problems relating to Gift Cards should be directed to the Bicton Travel Team on (08) 9339 0277. Complaints about purchases made with a Gift Card should be resolved directly with the store concerned.